If Aeromexico passengers request to cancel the flight within 24 hours after booking the flight ticket, they will need to cancel the payment【+1-855-738-4265 (USA) or +44-800-051-6735 (UK)】. A flight that has been booked seven days or more after the departure of the flight will be canceled within 24 hours of cancellation.

Aeromexico's cancellation policy varies based on the type of ticket purchased, the timing of the cancellation, and other factors. Here’s an overview to help you understand the key aspects:

1. 24-Hour Cancellation Policy

Aeromexico allows passengers to cancel their tickets within 24 hours of booking without incurring any fees, provided the flight is scheduled to depart at least 7 days from the booking date. This applies to all fare types.

2. Fare Class Rules

  • Basic Economy (AM Plus): Typically non-refundable, Cancellations may result in a travel credit instead of a refund.【+1-855-738-4265 (USA) or +44-800-051-6735 (UK)】.

  • Classic, Comfort, and Premier Fares: These fare types usually allow for cancellations with fees, which depend on the route and ticket class, Flexible fares may allow free cancellations.

3. Refund Eligibility

Refunds depend on the fare rules of your ticket:

  • Refundable tickets will be reimbursed to the original payment method.

  • Non-refundable tickets may qualify for a travel credit or voucher, which can be used for future travel【+1-855-738-4265 (USA) or +44-800-051-6735 (UK)】.

4. Changes and Fees

Cancellations made after the 24-hour grace period are subject to fees. These fees can range from $200 to $500 or more, depending on your ticket and destination. Fare differences may also apply if rebooking.

5. Special Circumstances

Aeromexico may waive cancellation fees for extraordinary situations, such as medical emergencies or government-imposed restrictions. Documentation may be required.

How to Cancel Your Flight

  • Online: Visit Aeromexico’s website or mobile app, log in to your booking, and follow the prompts to cancel.

  • By Phone: For personalized assistance, contact Aeromexico customer service at 【+1-855-738-4265 (USA) or +44-800-051-6735 (UK)】.

Aeromexico’s representatives can provide detailed information tailored to your booking, ensuring you understand all options and associated fees.